Our Policy

Customer Care

If you have any queries, comments or complaints, please contact Nylah Customer Care at Nylah Meals, 5 Hogan Mews, London W2 1UP; ndidio@nylahmeals.com

In the unlikely event that your order arrives damaged, please report it immediately & send photos. Any refunds are given at our discretion and will be processed within 48 hours.


All prices and information are correct as of June 2020. They are liable to change.

We do not give discounts; as we always provide more than paid for. We may however, have the occasional promotion.

Amendments & Cancellations

You may make amendments to an order, provided you let us know 3 days before delivery or collection.

If you wish to cancel your order, you must do so as soon as possible.

Cancellations made under 72 hours before delivery or collection will incur a 50% charge. In the unlikely event that we have to cancel your order we will give you as much notice as possible and try to arrange an alternative.



Every product is quality guaranteed. If you are not entirely satisfied, we will refund or replace it. Numbers of servings are for guidance only. Though every effort is made to update images to reflect the products accurately, there are circumstances in which a product may not arrive exactly the way it appears on the website or on social media. Product supplied accords with written description. Some products may be pictured with serving suggestions. 

Payment Methods

- Credit / Debit Cards

- Offline Payments